Frequently asked questions

Drops is an independent, local drinks retailer and delivery service based in Margate for those who get excited about beer, but also for those whose drink of choice might be a cocktail or a quality, non-alcoholic alternative.

We won't stock the brands who can afford to spend millions on tv ads and billboards. We value smaller craft breweries and drinks suppliers who do good things for people, the planet, and our tastebuds. 

And we make shopping for those drinks convenient - we’ll deliver them to your door by bearded bike courier.

We are currently delivery-only from central Margate, stay tuned for when we open our shop!

We will have a physical store very soon - stay tuned!

You can place orders online at dropsmargate.com

We currently deliver to CT9 and CT10 postcodes. If you are in Thanet but not in these areas and still want to place an order for delivery, please email us on hello@dropsmargate.com or DM us on Instagram.

Normal delivery is next day, however we also have an option for delivery on the same day (providing order is placed before the cut-off time for same day delivery)

Superfast - (CT8, CT9, CT10) - Same day delivery on orders before 16:00

• £4 per order (min. order £10)
• Free - orders over £30

No rush - (CT8, CT9, CT10, CT12*) - Next day delivery on orders before 16:00

• £2.50 per order (min. order £10)
• Free - orders over £30

Other parts of Thanet, Medway (and beyond!) - You’re outside of our delivery area. However, contact us at hello@dropsmargate.com or DM us on Instagram and we will see what we can do to get nice things to drink to you, pronto!

• Price TBC

Yes! Just select same day ‘super fast’ delivery and order before 4pm.

Absolutely, just let us know when is the most convenient time to deliver in the notes section of the basket.

Once we receive your order, we will get in contact (by WhatsApp if you use it, if not a call) and agree a time to deliver when you are going to be in.

If you look under 25, you will need to produce photo ID (valid driving licence, passport, PASS card). We will not hand over items without age verification with one of these pieces of ID.

We will get in touch to organise another delivery time as we have to confirm the age of the person taking delivery and cannot leave items in a 'safe place'.

They can, providing you let us know their details when the order is placed and they show acceptable photo ID if they look under 25

We sell craft beers, ciders, canned wines, cocktails, non-alcoholic drinks and soft drinks like kombucha, CBD cans and prebiotics.

We have a good selection of local brands and prioritise small suppliers and breweries who produce delicious drinks and do good things for people and the planet.

If we don’t stock something you’d like to see, please let us know at hello@dropsmargate.com and we’ll see what we can do.

We get deliveries weekly in order to ensure your favourite drinks are always available. If an item is out of stock, please get in contact and we can advise when we expect it to come back into stock.

We accept major credit and debit cards, PayPal, Apple Pay and Google Pay.

We offer free delivery on orders over £30

Coming soon!

If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days after you receive your order. All the cans and bottles are unopened and intact and in original packaging. Collection cost of £4 will be deducted from any refund (this will be waived if you choose alternative items or store credit)

If you discover that your drink is faulty, please contact us as soon as possible to discuss a suitable solution. We can only offer refunds or replacements for goods that have been purchased from us up to 28 days prior. You will also need a proof of purchase.

Please email us on hello@dropsmargate.com or DM us on Insta and we’ll resolve.

We have a challenge 25 policy. If you’re lucky enough to look under 25, we’ll ask for proof of age on delivery.

We’ll not be able to hand over goods and will offer a full refund (less the delivery fee).

Please get in touch with us on hello@dropsmargate.com or DM us on Instagram.